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FAQ

Frequently Asked Questions

Parents often have concerns about their child’s academic, social, developmental, or emotional functioning. They know that “something just isn’t right” but can’t put their finger on it. Undergoing a thorough psychological or psychoeducational assessment can provide specific answers about what is (and what isn’t) going on with your child. Many parents see their children flounder in school and their personal lives for years — spending money on tutors and therapists, without ever determining the root cause of the problem. Having a formal and professional assessment not only yields diagnoses and rules out other disorders, it ultimately saves valuable time and money. Additionally, parents often share our reports with their schools to setup an IEP, 504, or Gifted Plan (DEP) with pediatricians and other professionals such as speech therapists, occupational therapists, and tutors.

Our expert evaluation services are administered by experienced, doctoral-level psychologists that know how to connect with kids in a fun and relaxed environment. We help families by accurately diagnosing children with a wide variety of complex and overlapping concerns. And our comprehensive assessments not only uncover the presence of underlying learning, attention, and psychological issues, but also provide in-depth details about each child’s unique strengths, weaknesses, and needs. We take great pride in the quality, accuracy, and timeliness of our assessments. As a result, our solution-focused reports and custom recommendations piece together a child’s complex puzzle and teach families how to deal with ongoing problems. By the end of your feedback session, your family will be equipped with the answers needed to properly address your concerns and successfully move forward.

Required testing kits and associated materials are expensive. In addition, the time it takes to administer tests, score these evaluations, and formulate thoughtful assessments, is lengthy. We are highly-qualified, doctoral-level psychologists with extensive training and take as much time as needed to accurately determine what issues are present with your child. Each uniquely written report not only provides the answers you need, but gives you customized recommendations for home and school, and details YOUR child’s strengths and weaknesses. During follow-up feedback sessions, we thoroughly discuss all of these details in-person and answer any additional questions you might have.

Our services are reimbursed by most insurance providers, but since we’re technically “out-of-network,” we don’t accept co-pays. However, most insurance plans have “out-of-network” mental health benefits that cover our testing, with many clients getting back 50 – 80% of what they pay.* Typically, insurance providers are required to reimburse clients within a month of receiving claims, so this keeps the reimbursement process running smoothly. After paying for services, we’re more than happy to help you get started with submitting claims so you can be reimbursed directly by your insurance company. In many cases, we keep the necessary claims forms in our office. (For other insurance carriers, we can direct you to their online claims forms.) And you’re always given a receipt with the codes needed to properly process your claim. Our goal at Wynns Family Psychology is to guide you through and streamline this process as much as needed. Also, we accept Flexible Spending Account (FSA) Cards and Health Savings Account (HSA) Cards in our office (Most FSA’s and HSA’s cover therapy, some types of testing, groups, and custody services). Please note, any deposits and payments toward testing are nonrefundable. Be sure to have all insurance questions answered before putting down a deposit and consider consulting with the psychologist in a parent intake interview about what an evaluation can do for you before putting down a deposit. *Note: Many insurance plans, whether in-network or out-of network, have restrictions on educational testing. Ask about our Insurance Benefits “Cheat Sheet” and call your insurance provider to discuss your plan’s specific benefits.

Because Wynns Family Psychology highly values assessments, we specifically block time on our schedules each week for testing cases. So, when you call to set up a testing appointment, we can typically see you within a week or two. After the evaluation, we generally schedule an in-person feedback session within 3 weeks to discuss the comprehensive report results. Please also note, for evaluations that require parent and teacher surveys, it is important to complete quickly (e.g., by the final day of face-to-face testing is ideal) and to check in with teachers to ensure they’ve completed their paperwork as well. This data is an important aspect of diagnostic decision making and reports can be very long and time consuming. Delays in paperwork can mean delays in results.

When it comes to Gifted Testing, many parents know their child is “bright” but don’t know specific strengths. The I.Q. and Achievement components that comprise our Gifted Testing provide a comprehensive assessment of your child’s cognitive and academic abilities. And once you have the report, you can use it to qualify your child for AIG services to make school more challenging and enriching!

It depends on your specific concerns. Experts recommend when dealing with disorders (like Autism, Asperger’s Syndrome, AD/HD, Learning Disabilities, etc.), the sooner the intervention — the better. With certain disorders such as these, waiting to test (and hoping things will improve on their own) can result in your child’s problems getting worse. If you feel unsure about how to proceed, an in-person consultation is the best and most thorough way to assess your child’s situation. After this meeting, we’ll make recommendations about which tests would be most helpful (or whether one of our other services such as individual or group therapy might be more appropriate). And the price of most consults can be applied toward the cost of our testing packages. Or if you prefer, we’re always happy to provide a free 10-15 minute phone consultation to discuss your concerns and help you determine which path to take.

Call the office (919-467-7777) to schedule the parent consult. This is an in-depth parent-only interview to go over the history, the purpose for your testing, and to ensure the evaluation you choose is designed to answer those questions for you. This meeting provides you with more information about testing so you can make a decision about moving forward (whether you decide in the office or need to think about it/ discuss it first). Your evaluator can help you then with next steps (e.g., cost of testing package, whether parent or teacher surveys are needed) when you’re ready. The cost of this meeting is the provider’s hourly fee.

Get Started - Information & Scheduling

Call 919-467-7777 or email Info@WynnsFamilyPsychology.com to schedule an appointment or to learn more about our therapy services, testing services, social skills groups, custody services, and team of psychologists and therapists. You can also complete our new client inquiry form to get started.

Most new clients are scheduled for their first full appointment at the Cary, Raleigh, or Greensboro, NC office locations within one to two weeks of calling. We also offer telehealth for those who prefer to have virtual sessions from home, school, or the office.

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